Frequently Asked Questions
Common questions about Mobilium MDM, organized by business type. Answers are draft copy pending final review.
Getting started without an IT department
Can I set up Mobilium without IT expertise?
Yes. Enrollment is done by scanning a QR code — the agent installs and configures itself automatically. Non-technical staff can deploy devices in minutes, and group policies apply on enrollment without manual setup.
Can I manage devices in stores with poor or no internet?
Yes. Mobilium supports private networks and fully air-gapped, on-premise deployments. Devices keep their policies offline and sync state when connectivity returns.
What happens if a device is lost or stolen?
You can locate the device via GPS, lock it remotely, and perform a full remote wipe to protect your data. Kiosk mode also prevents users from accessing settings or removing management.
Fleets, routes, and field devices
Does Mobilium track GPS locations in real time?
Yes. Field and fleet devices report live location to the dashboard, with location history available for operations and compliance reporting.
How does offline mode work for field devices?
Devices keep enforcing their assigned policies with no connection. Status, location history, and compliance data queue locally and sync to the dashboard when the device comes back online.
Can I keep field workers off personal apps during work hours?
Yes. App allowlists and kiosk mode restrict devices to approved work apps, and policies can differ by device group — so a delivery scanner and a depot tablet each get the right rules.
Scale, security, and integration
Can I deploy Mobilium in air-gapped networks or on my own infrastructure?
Yes. The Enterprise plan supports on-premise and closed-network deployment on your own servers, giving you full control of data residency and security.
Is Mobilium aligned with SOC 2, GDPR, or HIPAA?
Mobilium's controls are designed in line with SOC 2 Type II principles (formal audit in progress), with GDPR-focused data features and HIPAA-oriented capabilities such as encryption, access control, and audit trails. See Security & Compliance for the full statement.
Can I white-label Mobilium for my organization?
Yes. White-label licensing is available for tech companies and large enterprises, including a branded launcher, custom domains, and full API access for custom workflows.
Does Mobilium support Samsung Knox?
Yes — Mobilium supports the Knox security framework for Samsung devices, alongside deep firmware integration options for specialized hardware.
Trials, support, and devices
What Android versions does Mobilium support?
Mobilium supports modern Android versions across phones, tablets, POS terminals, and rugged devices. Contact us to confirm support for your specific hardware.
Can I try Mobilium before purchasing?
Yes — every feature is free for 30 days, no credit card required. Start a trial or schedule a demo through the contact form.
How do I get started with Mobilium?
Contact us for trial access, enroll your first device by scanning the QR code from your dashboard, and apply a policy template. Most teams have their first devices managed within the hour.
Still have questions?
Our team is here to help with personalized answers about your specific use case.